Privacy Policy for Brio Automations LLC

Effective Date: April 21, 2026

1. Introduction

Brio Automations LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website brioautomations.com (our "Website") and our use of the Brio Automations SaaS platform, including our automated communication services (the "Services").

2. Information We Collect

We collect several types of information from and about users of our Website and Services, including:

- Personal Identity Information: Name, postal address, e-mail address, and telephone number.

- Business Information: Company name, business category, and business contact details.

- Technical Information: IP address, browser type, operating system, and details about your internet connection and the equipment you use to access our Website.

- Usage Details: Records of the automations triggered, message logs, and interaction data within the platform.

3. How We Collect Information

We collect this information:

Directly from you when you provide it to us (filling out forms, signing up for a subscription).

Automatically as you navigate through the site (cookies, web beacons, and other tracking technologies).

From third parties, such as our payment processor (Stripe) or our CRM infrastructure providers.

4. SMS and Text Messaging Privacy (A2P 10DLC Compliance)

We take the privacy of your mobile communication seriously. Specifically:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

If you choose to opt-in to receive SMS messages from Brio Automations LLC, you can opt-out at any time by replying "STOP" to any message.

5. Use of Your Information

We use information that we collect about you or that you provide to us to:

Present our Website and its contents to you.

Provide you with information, products, or services that you request from us.

Fulfill any other purpose for which you provide it.

Provide you with notices about your account/subscription, including expiration and renewal notices.

Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

6. Disclosure of Your Information

We do not sell your personal information. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy to:

Contractors, service providers, and other third parties we use to support our business (such as GoHighLevel for hosting and Stripe for payment processing).

To fulfill the purpose for which you provide it.

For any other purpose disclosed by us when you provide the information.

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are processed through our third-party provider, Stripe; we do not store credit card information on our servers.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: Email: [email protected]